FAQ & Policies

Know what to expect

Your first visit, common questions, and the policies that keep scheduling fair for everyone.

Your first visit

  1. Book online

    Choose a time that works for you in under a minute.

  2. Fill out a short intake

    Tell us about your goals, any pain or injuries, and your health history.

  3. Talk it through

    A quick conversation at the start about how you move and what you want to change.

  4. Get to work

    Your treatment is tailored to what we find, and you can adjust pressure at any time.

  5. Leave with a plan

    Simple recommendations for staying loose between visits.

Frequently asked questions

What should I wear?

Wear whatever is comfortable. You'll be properly draped throughout, and you decide your comfort level.

How do I know what pressure is right?

Tell us at any time. Pressure is adjusted throughout your session.

Is there parking?

[parking details for 1223 W West Chester Pike]

Do you take insurance?

[your answer]

Should I eat before my session?

A light meal an hour or two beforehand is fine. Avoid arriving very full or very hungry.

How early should I arrive?

About 10 minutes early for your first visit so you can complete your intake without cutting into your session.

Can I book for a friend or partner?

[your answer, and whether you offer side-by-side rooms or gift certificates]

Cancellations & no-shows

Your time slot is reserved just for you, so we ask for notice if you can't make it.

48+ hours notice
Cancel or reschedule at no charge
Under 48 hours
50% of the session price
No-show
Full session price

To cancel or reschedule, use your booking link or call 215-779-0514.

Conduct policy

Kinetic Alignment provides professional, therapeutic massage only. We have a zero-tolerance policy for sexual behavior and harassment.

This includes sexual requests, comments, innuendo, inappropriate touching, or any behavior that makes our therapists or other clients feel unsafe or uncomfortable. If this occurs, the session ends immediately, the full session fee is charged, and the client may be permanently barred from future appointments. We reserve the right to report serious incidents to the appropriate authorities.

Every client deserves a safe, respectful space, and so does everyone who works here.

Still have a question?

Call or text 215-779-0514, or book online and note it in your intake.